Accessing Nugget Anywhere

Nugget is designed to be available whenever and wherever you need it. Whether you're at your desk, on the go, or switching between devices, your AI assistant is always ready to help. This guide covers everything you need to know about accessing Nugget and what to expect from our service.

Ways to Access Nugget

Web Application

The primary way to use Nugget is through our web application at app.nugget.ai.

Browser Requirements For the best experience, use a modern browser:

• Chrome (version 90 or newer)
• Safari (version 14 or newer)
• Firefox (version 88 or newer)
• Edge (version 90 or newer)

Why These Browsers?

• Faster performance with AI responses
• Better security for your data
• Smoother animations and interactions
• Reliable auto-save functionality
• Full feature compatibility

Quick Access Tips

• Bookmark app.nugget.ai for instant access
• Pin the tab to keep Nugget always available
• Use browser profiles for work/personal separation
• Enable notifications for important updates

Mobile Access

Nugget works beautifully on mobile devices through your browser.

iOS (iPhone/iPad)

1. Open Safari
2. Navigate to app.nugget.ai
3. Sign in with your account
4. Tap the Share button
5. Select "Add to Home Screen"
6. Now you have instant app-like access

Android

1. Open Chrome
2. Go to app.nugget.ai
3. Sign in to your account
4. Tap the menu (three dots)
5. Select "Add to Home screen"
6. Access Nugget like a native app

Mobile-Optimized Features

• Touch-friendly interface
• Swipe gestures for navigation
• Voice input on supported devices
• Offline mode for recent conversations
• Adaptive layout for any screen size

Desktop Applications

While Nugget primarily runs in your browser, you can enhance your experience:

Progressive Web App (PWA)

1. Visit app.nugget.ai in Chrome or Edge
2. Look for the install icon in the address bar
3. Click "Install Nugget"
4. Launch from your desktop anytime
5. Works offline for recent threads

Benefits of PWA

• Runs in its own window
• Cleaner, app-like interface
• Desktop notifications
• Quick launch from taskbar/dock
• Better performance

Understanding Service Availability

Our Uptime Commitment

Nugget is built for reliability. Here's what you can expect:

99.9% Uptime Target

• Less than 9 hours of downtime per year
• Most maintenance during low-usage hours
• Always working to improve reliability

Real-Time Status Check our service status anytime:

• Visit status.nugget.ai
• See current system health
• View past incidents
• Subscribe to updates

What Affects Availability?

• Scheduled maintenance (rare, announced in advance)
• Feature deployments (usually seamless)
• Infrastructure upgrades (minimal impact)
• Unexpected issues (we respond quickly)

During Maintenance Windows

When we need to perform maintenance:

What to Expect

• Advance notice via email and in-app
• Typically 30-60 minutes
• Usually scheduled 2-4 AM EST
• Clear start and end times

What Happens to Your Work?

• All conversations are saved
• Unsent messages are preserved
• You can pick up right where you left off
• No data is ever lost

Maintenance Tips

• Save important work before maintenance
• Download critical conversations if needed
• Plan around scheduled windows
• Use mobile as backup if needed

Updates and New Features

How Updates Work

Nugget continuously improves without disrupting your workflow.

Automatic Updates

• No downloads required
• No installation needed
• Features appear seamlessly
• Always on the latest version

Types of Updates

1. Daily Improvements

• Bug fixes
• Performance enhancements
• Small UI tweaks
• Behind-the-scenes optimizations

2. Weekly Features

• New capabilities
• Interface improvements
• Enhanced AI responses
• Quality of life updates

3. Major Releases

• Significant new features
• UI overhauls
• New integrations
• Platform expansions

Discovering New Features

Stay informed about what's new:

In-App Announcements

• Blue dot on Settings indicates news
• Feature tooltips for new functions
• Guided tours for major changes
• Dismissible announcement banners

Release Notes Find detailed updates:

• Check Settings → What's New
• Visit nugget.ai/changelog
• Subscribe to update emails
• Join our community forum

Beta Features Get early access:

• Enable in Settings → Beta Features
• Try experimental capabilities
• Provide feedback to shape development
• Help us improve before wide release

Platform Requirements

System Requirements

Minimum Requirements

• 2GB RAM
• Stable internet connection (1 Mbps+)
• JavaScript enabled
• Cookies enabled
• Modern browser (see list above)

Recommended for Best Experience

• 4GB+ RAM
• Broadband internet (10+ Mbps)
• Latest browser version
• Hardware acceleration enabled
• 1920x1080 or higher resolution

Network Considerations

Bandwidth Usage

• Text conversations: Minimal (like email)
• Document uploads: Depends on file size
• Real-time sync: Very efficient
• Video/audio features: Higher usage

Firewall and Security If you're on a corporate network:

• Ensure *.nugget.ai is whitelisted
• WebSocket connections must be allowed
• HTTPS traffic should not be blocked
• Contact IT if you have issues

Working Offline Limited offline functionality:

• View recent conversations
• Draft new messages
• Access cached documents
• Sync when reconnected

Subscription Tiers and Access

Understanding Your Plan

Different plans offer different capabilities:

Free Tier

• 50 messages per month
• Basic AI assistance
• 3 active threads
• 7-day message history
• Community support

Pro Tier

• Unlimited messages
• Advanced AI models
• Unlimited threads
• Full history access
• Priority support
• Beta feature access

Team Tier

• Everything in Pro
• Shared workspaces
• Team collaboration
• Admin controls
• Usage analytics
• Dedicated support

Enterprise

• Custom limits
• Advanced security
• SSO integration
• SLA guarantees
• Dedicated account manager
• Custom training

Managing Your Access

Checking Your Usage

• Visit Settings → Subscription
• See current usage stats
• View remaining limits
• Track team usage
• Predict when to upgrade

Upgrading Your Plan

1. Go to Settings → Subscription
2. Click "Upgrade Plan"
3. Choose your new tier
4. Enter payment details
5. Instantly access new features

What Happens at Limits?

• Friendly warning at 80% usage
• Clear notification at 100%
• Can upgrade anytime
• No data loss
• Previous conversations preserved

Global Availability

Supported Regions

Nugget is available worldwide with some considerations:

Full Support Regions

• North America
• Europe
• Australia/New Zealand
• Japan
• Singapore

Language Support

• English (full support)
• Spanish (beta)
• French (beta)
• German (coming soon)
• Japanese (coming soon)

Regional Performance

• Servers in multiple regions
• Automatic routing to nearest server
• Consistent experience globally
• Local data residency options (Enterprise)

Security and Privacy

How We Protect Your Access

Secure Authentication

• Industry-standard encryption
• Two-factor authentication available
• Secure password requirements
• Automatic session timeouts
• Suspicious activity detection

Data Protection

• All data encrypted in transit
• Encrypted storage at rest
• Regular security audits
• GDPR compliant
• SOC 2 certified

Your Control

• Download your data anytime
• Delete conversations permanently
• Control sharing permissions
• Manage connected devices
• Review access logs

Getting Help

When You Can't Access Nugget

Quick Troubleshooting

1. Check status.nugget.ai
2. Try a different browser
3. Clear browser cache
4. Disable extensions
5. Check internet connection

Common Issues

• "Cannot connect": Check firewall settings
• "Session expired": Sign in again
• "Feature unavailable": Check subscription
• "Slow loading": Try incognito mode

Contacting Support

• Email: [email protected]
• In-app: Settings → Get Help
• Response time: Within 24 hours
• Priority support for Pro+ users

Making the Most of Nugget's Availability

Best Practices

Multi-Device Strategy

• Use desktop for deep work
• Mobile for quick queries
• Tablet for reading/review
• Sync across all devices

Backup Access Methods

• Bookmark multiple browsers
• Install PWA as backup
• Save mobile bookmark
• Know support contacts

Staying Informed

• Follow @NuggetAI for updates
• Join our user community
• Subscribe to status updates
• Read monthly newsletters

Power User Tips

Optimize Performance

• Keep browser updated
• Close unused tabs
• Regular cache clearing
• Use ethernet when possible
• Enable hardware acceleration

Plan for Success

• Schedule around maintenance
• Export important threads
• Use team features for redundancy
• Leverage API for automation (Pro+)

Looking Ahead

What's Coming

We're constantly improving Nugget's accessibility:

Near Future

• Native mobile apps
• Offline mode expansion
• More language support
• Voice interface improvements
• Faster sync technology

Your Feedback Shapes Nugget

• Vote on feature requests
• Report accessibility issues
• Suggest improvements
• Join beta testing

Remember, Nugget is designed to be there when you need it. With multiple access methods, high reliability, and continuous improvements, your AI assistant is always just a click away.

Questions about accessing Nugget? Check our Settings and Customization guide or reach out to support. We're here to ensure you have seamless access to your AI assistant, anywhere and anytime.